Presence&Co Refund & Cancellation Policy

At Presence&Co, we keep our gatherings small on purpose so real connection can happen. Every ticket, booking, and membership directly supports our space, our facilitators, and the community we're building together. This policy explains what to expect if your plans change.

Event Tickets

Refunds

  • All ticket sales are final and non-refundable.

Can't make it?

  • Transfer to a friend: You can give your ticket to someone else so the seat doesn't go empty. Email the new guest's name to info@presenceandco.net before the event.
  • Move to a future date: If the event is part of a recurring series (for example, weekly or monthly), you can ask to move your ticket to a future date of the same event. We need at least 48 hours' notice before the original event.

If we cancel

  • If Presence&Co or the facilitator cancels or reschedules an event, you can choose either a full refund or a credit toward a future event.

No-shows

  • If you don't attend and haven't let us know beforehand, you won't be eligible for a refund, credit, or transfer.

Event & Meeting Space Bookings

Deposit

  • To reserve your date, every event and meeting space booking requires payment in full.
  • 50% of the full booking price is considered a deposit. The deposit is non-refundable. It won't be returned if you cancel, whatever the reason.

Cancellations

  • More than 30 days before your event: We'll refund the remaining 50% of your booking price if you've already paid it. If you haven't paid it yet, you won't owe it.
  • 30 days or less before your event: You won't get a refund. Instead, you can reschedule to a new date and time one time, depending on availability.

Venue Partnership Program

  • Venue Partnership Program fees are fully non-refundable.
  • Partnerships run quarterly. When you sign up for a quarter, you're committed for that full quarter, and no refunds are given for any part of it.

Memberships

Payments

  • You're billed monthly or yearly, depending on the plan you choose.
  • The full payment is due at the start of each billing cycle.

Cancellations

  • Once a cycle's payment has gone through, it can't be refunded. Your membership will stay active until the end of that cycle.
  • If you don't want to be charged for the next cycle, cancel before your next billing date.
  • To cancel, email info@presenceandco.net.

Pausing or transferring

  • Memberships can't be paused partway through a cycle.
  • With written approval, you may be able to transfer your membership to someone else. The transfer takes effect at the start of the next billing cycle.

Products

Returns

  • You can request a refund or exchange within 30 days of purchase. After 30 days, we can't offer either.
  • To be eligible, the item has to be unused, in the condition you received it, and in its original packaging. You'll also need proof of purchase.

Items that can't be returned

  • Gift cards
  • Beverages and consumables, including vending machine items
  • Downloadable products
  • Art from local artists

Questions?

If you have questions about refunds or cancellations, email us at info@presenceandco.net.